Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mobilestore.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Urun beautifully packaged and original baseus as described and very frequent design
W***a –
Good store! Good product!
Customer –
Very good quality/price ratio
J***k –
ok
I***n –
Excellent
O***v –
Delivery to the door in moscow 34 days. If it wasn’t for sdek’s transport company, it would be faster. They unreasonably rolled an order between warehouses in moscow and troitsk. And so with each order. On the goods. Everything works well. Thank you. I recommend the store and the product.
B***l –
All comply with the description. Recommend
K***o –
Everything works, it came quickly enough. However, how to understand where the 1st usb port, and where the 3rd is unclear. Description of the characteristics on the box, does not match the description on charging. Any of the ports when connecting the 1st device shows on the display of 1,8 a. When connecting 3 devices showed 3.2a
G***s –
Parfait,Convivial
E***i –
Everything is excellent delivery is very fast
E***m –
Beautiful charger where on your also another good can see how much he charge Works great looks beautiful and you can 3 phones simultaneously charging
L***o –
Excellent.. good product, I’ve tried, and work perfectly
V***v –
Good neat charging. Perhaps even slightly exceeds the total limit of 3.4a, Connected three phones simultaneously, displayed 3.6a on the built-in indicator. Another question is how accurate it is 🙂 In the description a small inaccuracy, none of the ports limit the current to 1 ampere, all three have the same limit, presumably 2 ampere. But on the other hand, the price tag is not cosmic, so it’s more likely to be picky. At least it works, the overall stated limit is similar to the truth.
Y***a –
Nice.
V***v –
I liked the goods, as a description. Perfectly charges
M***n –
Perfect Baseus quality. Thank you! Recommended store.
A***B –
Product complies with the DESCRIPTIONS of the announcement of good quality
Customer –
It’s the same as the description.
Customer –
I received it about 3 weeks after placing the order. The item was in the baseus box with warranty card. I will recommend it for US use, I like the brand and I have many baseus products.
A***a –
Corresponds to the description
E***e –
Good job, really satisfy my spec.
P***n –
Product is excellent. Shipped fast to Canada. Charged my IPhone XS Max in an 1.7 hrs from dead. Recommend buying Baseus products from this store.
A***v –
Everything is fine! The goods came quickly. Swing is excellent! Recommend product and store! All perfectly! The goods arrived quickly. Great quality! Recommend the product and seller!
A***v –
Baseus as always on top, excellent Quality, recommend
D***v –
Works, for wireless charging came up
P***n –
Incarcatorul and foarte bun, you corespunde caracteristicilor scrise de producator, DACA United PE indoeli goes asigur Ca Nu having pentru CE, cumparati linistiti, EU Singur am verificat produsul you sunt foarte multumit
K***n –
Excellent charging. Delivered a week before himok. with three connected devices issued 3.2 a.