Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mobilestore.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***h –
The parcel came to yakutsk for 23 days, the packaging was weak but it did not break by miracle. The store quickly sent a convenient controller everything works came a little charged. Convenient good stuff. Five unambiguous. 22 Apr 2019 09:09
R***a –
Superior quality product, excellent finish and with good battery performance, i recommend 100% to the store. 09 May 2019 05:51
C***o –
Very good exactly what wanted. Congratulations to store 09 May 2019 04:42
M***v –
The parcel came to the rostov region for 2 weeks. The package in perfect condition except the box, although the protective layer was very good. Joystick in 2 places the blinder is dead, but not noticeable. Also in the package was a wire for charging and rubber for replacement. 04 May 2019 02:06
K***n –
Great product. I read reviews about broken traction-while they work. If broken, i will ask you to print on a 3d printer. While we work 24 Apr 2019 04:03
A***f –
v faast shiping 29 Apr 2019 23:10
S***y –
Long shipping, track tracked strange, fan works cool. On the case there are scratches, for a gift will not fit (the box is always wrinkled) 07 Apr 2019 10:16
E***o –
I arrive in perfect condition 08 Apr 2019 08:04
V***n –
It was only two weeks, qualitatively packed! Thank you!!! 08 Mar 2019 21:53
S***s –
The box is crumpled, the packaging is torn, the cooler works, the battery does not know yet. 25 Mar 2019 04:31
E***e –
its okey. like it. it will be perfect if lengh of L1 L2 be longer as usual. because its click emotion button in the game. 12 Mar 2019 09:01
I***o –
The goods were delivered to ukraine for 3 weeks. Corresponds to the description. Includes spare rubber bands for triggers and a usb mini usb cable. The cooler works quietly, the phone does not heat up. Material quality. Took on 4000 mah I recommend, very convenient. Can play and recharge the phone. 22 Mar 2019 05:49
H***n –
Product received in good condition and looks and works as expected. 14 Mar 2019 03:42
A***i –
Good product and aldo fast delivery i receive my parcel with in 12 day thanks a lot 22 Mar 2019 02:40
D***k –
The box came crumpled, the goods were not damaged. Everything works, on the covered screen may not trigger chickens. There are clicks from the chickens, the fan is audible. I did not communicate with the store. 12 Mar 2019 02:22
A***v –
Trigger good, strong! The order took 20 days to moscow. The store answered the letters. Came in a box wrapped with “bubbles”. As a result, the box is crumpled, but inside everything is whole. I tried to play-it seemed that not very responsive rubber bands-do not always work, but can get used to it. On the iphone 6 plus stood up perfectly-keep comfortable. Blowing of course is not particularly needed, but it works. Included was a wire and spare rubber bands. In general, i’m happy. 09 Mar 2019 07:02
O***t –
Seller thanks a lot product is very nice How many hours when charging I don’t understand. It’s charging up 25 Feb 2019 09:17
S***h –
The thing of its money is worth, the parcel arrived within 12 days in the perm region. The appearance of the box is crumpled, for the gift is not suitable. In general, everything is well a set of spare rubber bands, and the usb cable, but it is very short, only use for charging, it does not need to play longer cable. My samsung 9 s + is cool in pubg at a high frame rate and minimum graphics up to 35 degrees stably!!! Overall satisfied. I will complement the battery. Took on 4000 mah. 28 Feb 2019 23:46
S***u –
As mentioned, a product box was slightly damaged but the product works without problems. You can get it without hesitation. 25 Feb 2019 02:22
V***v –
Before peter the parcel arrived in 9 days, the boxes are a little wrinkled, but again i think the mail))) and so in general everything is good) the material is not bad)) how much charge does not have time to check, but charges)) protested in the game, much more convenient!! So take 26 Feb 2019 11:53