Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of mobilestore.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a –
Came quickly, everything is fine, the wires are super
E***a –
It came pretty fast. Corresponds to the description. Everything works
Customer –
Everything is fine!
P***n –
Ordered 29.03 came 30.04, the order is very satisfied, charges quickly, i advise this company, very high quality)
Y***g –
Charge fast and stable electronic
S***S –
It’s Ok
Customer –
good product
M***v –
Everything is super, as always! Excellent quality! Thank you!
M***v –
I have not measured the outputs under load, but it seems to give out the claimed.
Customer –
Good charger. It’s not heated much. As a gift put a cable tie, for which thank you. It’s about a month. Well packed. I recommend the product and the store.
N***C –
Ugreen always have the best products and the best packaging. I love it
R***k –
great product
E***a –
All super!!! Very fast shipping)
A***j –
Everything works, thanks to the store!
I***v –
In appearance-good charging. But different current in ports-doubtful. When checked, it gives the same thing on all ports.
A***v –
Ok
Y***i –
Very good quality
D***v –
Everything is fine
V***n –
As always, everything is fine.
G***k –
super
S***v –
Excellent charger. For your money. A lot better than those that offer to buy in the store.
Z***z –
Everything works, the quality is on top!!!
A***v –
Everything is fine, fast delivery.
R***a –
Fast shipping. Everything is perfect, as always with this store and ugreen products.
F***e –
very good conforme
A***a –
Everything works. Came very quickly! I did not understand only how to use a gift in the form of a fastening tape for a wire.
V***s –
goods received very fast, all is good. Thank you
Customer –
Saving you when you don’t have enough charge thank you
R***s –
Very good
Customer –
High quality, as all the Ugreen products. Recommendable.
G***k –
Excellent product quality, fast delivery, track tracking throughout, as always, quality and store at height, thanks
R***v –
God bless you!
S***r –
Everything came
O***g –
The characteristics correspond to the declared. The goods are quality. I recommend to buy.
V***a –
thank you, very good charger, coincides with declared parameters, I recommend!
Customer –
Good product. Fast delivery.
Customer –
Everything ok. The charger works. recommend
D***v –
Great charger! Only you need to pack the parcel better, not just a bag, at least in a puffy
S***n –
Charges. Very quickly delivered: 16.04 ordered and 27.04 already received
E***a –
Received, tested. Working well. Good packed. Very happy!